» You can now offer enhanced customer support by providing web site based online chat support to your customers.
» Please visit
http://www.datasoft.ws and see how we are utilizing this web site based chat service to give customer support. Click on LIVE HELP and experience it.
» It uses OPENFIRE on the server side and SPARK at the customer support agent side.
» OPENFIRE is a real time collaboration (RTC) server licensed under the Open Source Apache License. It uses the only widely adopted open protocol for instant messaging, XMPP (also called Jabber). OPENFIRE is incredibly easy to setup and administer, but offers rock-solid security and performance.
» SPARK is an Open Source, cross-platform IM client optimized for businesses and organizations. It features built-in support for group chat, telephony integration, and strong security. It also offers a great end-user experience with features like in-line spell checking, group chat room bookmarks, and tabbed conversations.
» SPARK Combined with the OPENFIRE server, Spark is the easiest and best web based chat service for customer support.
» You can create unlimited departments like Sales, Support, Billing and add unlimited agents to each department. Agent can be located anywhere in the world connected over the Internet.